With a range of connectivity options, @telephone-system.org has the tools to support your business.
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Avaya Product Features and Advantages
Powerful Collaboration for Small and Midsize Businesses
Designed specifically for small and midsize business communications, Avaya IP Office enables your entire team to connect and collaborate in real-time, without limitations, using available and appropriate devices—including smart phones, laptops, tablets, home phones, and office phones. Grow from five employees to 1,000 (at a single site) and network up to 32 locations.
Avaya Features and Benefits
Help employees collaborate even when away from their desks. Use IM, presence, full call control, and conferencing on smart phones, tablets, and laptops.
Enable customers to quickly reach the right associates—whether they’re in or out of the office.
Integration with desktop applications, auto attendants, and mobility apps help speed interactions.
As you grow, simply upgrade your software or add new hardware for capacity—keeping your initial investment intact.
IP Office delivers complete functionality: a built-in secure 128-party conference bridge, call recording, automated attendants, voice mail, voice-mail-to-email integration, and video conferencing options. Move up to advanced unified communications capabilities. Integrate with desktop applications and employee devices.
Take advantage of intelligent failover between sites. Or, for single location deployments, easily add a redundant server.
Simplify system management. Manage multiple sites from a single interface. Use drag-and-drop system management tools. Give users applications for mobile, office, and teleworker employees.
IP OFFICE Components
Mobile Worker[Avaya One-X]
Make any mobile phone an extension of your IP Office system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.
Avaya Reception Phone
Help receptionists manage high call volumes from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
Customer Service Agent
This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.
Users get anytime, anywhere productivity by controlling office communications using the most appropriate device—IP phone, cell phone, or laptop. Receive all messages—voice, email, and fax—in a single inbox, and be automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.